Voice, chat, video and email, inbound and outbound, in 30+ languages. Every conversation becomes analytics: what worked, what failed, what it cost, and what to do next.
VocsNova is built for what comes after the demo: tens of thousands of interactions a month, each one measured.
Turn latency stays below the threshold where calls start feeling robotic. Judge it yourself on a demo call.
Talk over the agent and it stops mid-sentence and listens, like a person would. Try it in the demo call.
English, Spanish, Hindi, French, German, Japanese and dozens more. The agent switches language mid-sentence when the caller does.
Calendar slots booked, CRM updated, tickets created, follow-up SMS sent during the conversation, not in a batch afterwards. Every action is measured and attributed.
Traditional QA samples 1-2% of calls. Sentinel scores all of them for outcome, latency and compliance the moment they end, and turns every miss into a playbook fix.
Voice, chat, video and email, inbound and outbound, run from the same playbooks, the same analytics and the same compliance rules.
Runs as managed SaaS on VocsNova's cloud, with no infrastructure for you to operate. Pick your data residency (US, EU or India). Callers can have their recording deleted on request.
Most conversations end resolved without a human stepping in. The ones that shouldn't be automated get routed to your team with full context.
Production traffic across support, sales, healthcare, education, automotive and agriculture, every one of them scored end to end.
Click a gear and the console reconfigures tools, approvals and escalation, and the same call plays out differently at every level. The fifth gear stays locked on purpose.
Same call. At L3 the agent closes the loop itself: books the slot, updates the CRM, sends the invite.
Bookings auto-confirm. Discount requests always go to a human.
Two failed objection loops: offer human callback, flag for review.
Most vendors QA a 1-2% sample. Sentinel scores 100% of conversations as they end, and turns them into four answers:
Most failures are telephony, not the agent. Sentinel tells them apart on every call.
Sample workspace shown. Every conversation is scored the moment it ends, and personal data is redacted before anything reaches the analytics store.
Sentinel scores every conversation. QMS runs the operation: dashboards, logs, ticketing and agent workflows in one place, across voice, chat, video and email.
Your customers switch languages mid-sentence, and so does the agent. Same playbook, same disclosure line, same analytics, in every market you call.
“Good afternoon! This is Asha calling from Meridian. You’d asked us to follow up once the pilot pricing was ready. Is now a bad time?”
No language is a special case: every one runs the same playbooks, passes the same compliance checks, and lands in the same dashboard.
Pick a vertical: hear the call, read its outcome, and inspect the exact permission sheet it ran under.
“Done, Sarah. Thursday 5:30 pm, and the invite is on its way by SMS.”the agent, closing the call
Also in the library: recruiting screens · automobile service calls · education follow-ups · agriculture helplines
The platform enforces regulations on every conversation, across voice, chat, video and email, in the US, EU and India.
Every conversation opens by saying it’s AI and whether it’s recorded, where the law requires it: EU AI Act, US state rules, Indian norms. Sentinel verifies the line was delivered, with a timestamp, on every interaction.
Numbers and addresses are checked before the platform ever dials or sends: FTC DNC and TCPA consent in the US, ePrivacy opt-ins in the EU, TRAI DND in India. Opt-outs take effect immediately, across all channels.
Contacts can request their call recording, or its deletion, by reply. GDPR, CCPA/CPRA and DPDP requests are logged and fulfilled on a stated clock.
Every playbook declares its purpose up front. The agent’s tools are scoped to that purpose; it cannot write to systems the playbook doesn’t name. PII is redacted the moment an interaction is stored.
| Channel | United States | European Union | India |
|---|---|---|---|
| Voice | TCPA consent + calling-hour windowsFTC DNC registry scrubbingSTIR/SHAKEN caller-ID attestationState recording-consent (two-party states) | GDPR lawful basis + recording consentEU AI Act the agent discloses it’s AIePrivacy rules for marketing calls | DPDP Act 2023 consent + purpose limitsTRAI TCCCPR DND scrub, registered headers, calling windows |
| Chat & SMS | TCPA texting consentCTIA / 10DLC campaign registrationSTOP keywords honored instantly | GDPR + ePrivacy prior opt-inEU AI Act disclosure in first message | TRAI DLT template + header registrationDPDP consent records |
| Video | Recording consent per state lawHIPAA-compliant flows for telehealthCCPA/CPRA notice at collection | GDPR recording consent + minimizationEU AI Act transparency | DPDP consentIT Act / SPDI rules for sensitive data |
| CAN-SPAM sender identity, working unsubscribe | GDPR + ePrivacy opt-in, one-click unsubscribe | DPDP consent + purpose limitation | |
| All channels | SOC 2 · ISO 27001 · HIPAA · PCI DSS · encryption in transit and at rest · full audit logs · data residency US / EU / India | ||
| Capability | VocsNova | Others |
|---|---|---|
| Native speech-to-speech | yes, no transcribe / think / speak chain | usually a pipeline of separate STT, LLM and TTS providers |
| Channels | voice, chat, video, email | mostly voice-first |
| Languages + mid-call code-switching | 30+, switches mid-sentence | depends on the providers wired in; mid-call switching is rare |
| Per-conversation compliance verification | Sentinel verifies disclosure with a timestamp on every interaction | post-call analysis or QA sampling |
| Calling compliance enforced before dial (TCPA/DNC · GDPR · DPDP) | built in | mostly left to you |
| Closed-loop analytics on 100% of conversations | yes; insights ship as playbook updates | monitoring APIs and campaign dashboards |
| Autonomy control | interactive L1 to L4; L5 locked until proven | rarely offered |
| Security certifications | SOC 2 · ISO 27001 · HIPAA · PCI DSS | varies by vendor |
No platform-fee tiers hidden behind “Contact us.” Per-minute, metered, invoiced monthly. Volume discounts available.
| Included | |
|---|---|
| Telephony and carrier charges | in rate |
| Voice AI engine | in rate |
| Sentinel verification | in rate |
| QMS (analytics, ticketing, workflows) | in rate |
| Managed SaaS deployment | in rate |
| Private / dedicated deployment | quoted |
Tell us about your call volumes, languages or use case and a human gets back to you within one business day.